Guests with Special Needs |
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Wheelchair Rental
Guests of Hong Kong Disneyland with those requiring special assistance can bring their own wheelchairs to the Park. Limited wheelchairs are available for rental at the Disneyland Fire Department on Town Square.
Access to Attractions
Hong Kong Disneyland Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. Nearly all attractions, shops, restaurants and shows are accessible to all our Guests.
Methods of accessibility vary from attraction to attraction within Hong Kong Disneyland. Certain attractions require Guests to transfer from their wheelchairs to a ride system either by themselves or with assistance of a member of their party, Cast Members are not permitted to physically transfer Guests from wheelchairs..
Parade Route and Show Areas
Parade routes and show areas have designated viewing areas for Guests with disabilities. These areas are filled on a firstcome, first-served basis. Due to Guest demand, viewing spaces cannot be reserved or guaranteed. Parties larger than six will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.
Transportation within the Resort
Disneyland Resort Shuttle for Guests with disabilities running between different locations of the Hong Kong Disneyland Resort is available for those upon request. Please talk to a Cast Member for the arrangement.
Toilets
All toilets throughout Hong Kong Disneyland Resort either have facilities designed for access by Guests using wheelchairs or are adjacent to companion restrooms.
Tactile Maps
Resortwide tactile maps
Resortwide tactile maps in English & Traditional Chinese with Braille are available consisting of a graphic map of the following:
- Car & Coach Park
- Disneyland Resort PublicTransport Interchange
- Disneyland Resort Station
- Park Promenade
- Hong Kong Disneyland Park
- Disney's Hollywood Hotel and Hong Kong Disneyland Hotel
- Disneyland Resort Pier
- Inspiration Lake Recreation Centre & Arboretum
For Guests intending to visit the Theme Park, each Resortwide tactile map will specifically provide directions to the Theme Park Guest Relations building located directly outside the gates of the Theme Park. Resortwide tactile maps are available at the following locations:
- Disneyland Resort Public Transport Interchange Guest Relations exterior
- Disneyland Resort Station exterior
- Near Ocean Gateway marquee by Disneyland Resort Pier exit
Theme Park tactile maps
Hong Kong Disneyland Theme Park has permanent tactile maps to assist Guests with visual disabilities. Maps are located outside the park next to Guest Relations and inside the park in the Plaza next to the Tip Board.
Audio Guides
To provide a Guest a sense of direction, informative information and a brief description of the attractions, portable audio players are available at Guest Relations in City Hall. Audio Guides are available from Guest Relations for a refundable deposit (must be returned on the same day for refund). Audio Guides are provided in English, Cantonese, and Putonghua. The content will primarily include general information, pics, park services, park layout and land descriptions.
Braille Guidebooks
Braille Guidebooks are available from Guest Relations in City Hall for a refundable deposit (must be returned on the same day for refund). Braille Guidebooks contain English, Traditional & Simplified Chinese with Braille interpretation. The content will primarily include general information, pics, park services, park layout and land descriptions.
Service Animals
Service animals are welcome in nearly all locations throughout Hong Kong Disneyland. However, service animals must remain on a leash or in a harness at all times. Guests with service animals should follow the same attractions procedures as those of other Guests.
Due to the nature of the experience, Guests with service animals should check with a Cast Member for attraction and boarding information at the following attractions:
- Cinderella Carousel
- Dumbo the Flying Elephant
- Mad Hatter Tea Cups
- The Many Adventures of Winnie the Pooh
- Buzz Lightyear Astro Blasters
- Orbitron
- Rafts to Tarzan's Treehouse
- Jungle River Cruise
Service animals are not permitted in Space Mountain.
Hong Kong Disneyland allows Guests to use backstage locations for service relief areas. Please contact a Cast Member for directions to "break" areas and assistance.
Inductive Loops
Some attractions and service locations utilize an inductive loop audio enhancement to assist Guests requiring use of a hearing aid with communication.
Locations equipped are:
- "Festival of the Lion King"
- "The Golden Mickeys"
- Mickey's PhilharMagic
- Ticket Booths
- Guest Relations Windows
Sign Language
Hong Kong Disneyland Resort provides Sign Language interpretation for our Guests at some live Theme Park shows with a minimum of seven days' notice. Guests who request this service will be contacted prior to their visit with an appropriate show schedule.
Arrangements can be requested for other events and shows with a minimum of two weeks notice. There is no cost to our Guests for this service. Guests can request this service by calling Hong Kong Disneyland Resort at 3550-3388.
If necessary, please check with Guest Relations to obtain further information and the best location to view or wait for interpreted performances.
Sign language interpretation is available at the following shows and attractions:
- "Festival of the Lion King"
- "The Golden Mickeys"
- Jungle River Cruise
Written Aids
Guest Assistance Packets containing dialogue, torch, and pen and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show. Contact a Cast Member at the attraction for assistance.
Hotel Services for Guests with Special Needs
Hong Kong Disneyland Hotels offer disabled access rooms with special equipment and facilities. Accommodations for Guests with disabilities may include the following:
Restrooms
- Wider bathroom doors
- Roll-in showers
- Shower benches
- Hand-held shower heads
- Accessible vanities
- Bathroom rails
- Emergency call button
Bed Accessories
- Bed rails
- Rubber bed pads
- Open frame beds
Rooms Communication Kits
- Door knocker and phone alerts
- Bed shaker alarm
- Strobe light fire alarm
- Phone amplifier
Other Features
- Braille on signage and elevators
- Public phones at accessible height
- Tactile guidemap to be provided
Features vary depending upon your selected Hotel. For information specific to individual Hotel, please call Hong Kong Disneyland Hotel Reservations at 1-830-830.
