Planning Frequently Asked Questions
What's included in the basic price of a Disney cruise?
The basic price you pay includes almost everything onboard - breakfast, lunch, dinner and snacks; soft drinks served at mealtimes, and from the beverage station; onboard activities and entertainment.
Lunch and snacks on Castaway Cay are also included.
What isn't included in the cost of the cruise?
There are only a few things that you will have to pay extra for - phone calls; spa treatments; salon services; photos; video games; internet usage; and alcoholic beverages.
Can I have an extra cot in my stateroom?
Extra cots cannot be brought into staterooms; however, when you book your reservation, your room will be set up with the appropriate amount of bunk beds or cribs to accommodate your entire party.
Are there different types of verandahs?
There are three types of verandahs. The standard verandah has clear plexiglass below the railing, enabling you to see a full view of the horizon while seated. A second type of verandah has a solid white wall; most of these are on the aft side of the ship. The Navigator verandah has a large open-air porthole above the railing.
Can we celebrate a special occasion?
Whether you're celebrating an anniversary, birthday, honeymoon or other special occasion, please advise Disney Cruise Line of such occasions at least three weeks prior to departure. They will be happy to celebrate the occasion in our dining rooms. They also offer a great variety of fun-filled baskets, merchandise and other goods for your stateroom that will get your cruise off to a perfect start.
Do I need an electrical converter?
All stateroom outlets are 110V/60 Hz. Standard U.S. electrical appliances will work onboard.
Does the ship provide religious services?
During certain religious holidays, onboard clergy perform services. Check your Personal Navigator for more information, pics, including locations and times.
Should I bring cash or credit cards or foreign currency?
You won't really need cash on the Disney ships, but when you get to port, you'll probably want to have some money with you. In the Bahamas, the Caribbean and the Mexican Riviera, U.S. dollars and major credit cards are accepted almost everywhere. Onboard the ships, all transactions are in U.S. dollars. However, you won't need cash while at sea because Disney Cruise Line® has a convenient "cash-free" system onboard the ship. When you arrive at the Walt Disney World® Resort or at the Disney Cruise Line terminal at Port Canaveral, your signature will be requested for check-in. At this time you may also present a credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) which will give you charging privileges at both the Walt Disney World Resort and aboard the ship. Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from our retail shops, gratuities and any item or service of a personal nature must be charged to your room. All charges must be settled before your Resort departure and debarkation from the ship by cash, travelers checks, Disney Dollars or by the credit cards mentioned above. The only time you'll need cash on Castaway Cay is to buy stamps at the Post Office, everywhere else on the island only charges to your room key.
What proof of citizenship do I need to bring?
Federal regulations require all travelers including U.S. and Canadian Citizens (including children) to have valid passports when entering or returning to the United States from the Caribbean and Bermuda on or after January 8, 2006. If possible, you should provide your passport number at least 75 days prior to the start of your vacation in your Guest Information Form in My Online Check-In. Visit My Passport Page for the information you need to apply for a passport, including how much time is generally required to receive your passport. United States citizens can also visit the State Department's travel website at travel.state.gov, or call the U.S. National Passport Information Center at (877) 4USA-PPT for more information.
Security guidelines require all adult Guests to show a picture I.D. to embark and disembark the ship in all ports, including Castaway Cay. Please be advised that anyone under the age of 18 wishing to go ashore unaccompanied will be required to have a consenting parent, guardian or other responsible adult with them at the gangway, to provide their signature as authorization.
What travel documents - other than proof of citizenship - do I need to bring?
You must bring along the signed Online Check-In Signature Form that you print out in the "My Online Check-In" section of the Disney Cruise Line site.
What forms and documentation can I complete online?
In the "My Online Check-In" section of the site, you can manage important documents and fill out a series of forms to save time and make boarding your Disney Cruise Line® ship a breeze. You can complete the mandatory "Guest Information" and "Payment Authorization" Forms for each Guest. You can complete optional forms dealing with airline arrangements, ground transportation, medical information and authorization of minors. You can access and read the Disney Cruise Line Cruise Contract. Most importantly, you can print and sign the Online Check-In Signature Form, which you need to bring to the port terminal along with a passport and/or other travel documents required to prove citizenship. All forms you submit online will be in the system. Please note that you will be able fill out any incomplete forms at the port terminal.
May I bring a personal cooler?
Personal coolers may not be brought onboard except for those needed for medications, baby food or items related to a dietary constraint.
May I have visitors at the port terminal or onboard before embarkation?
For security reasons, visitors are not permitted in the Disney Cruise Line® Terminal or onboard the Disney ships.
How do I handle valuables and medication?
Please take great care with your money, jewelry, cameras, documents or other valuable items. Disney Cruise Line® is not responsible for these items. It is best to pack these items in a daybag, along with your medication and any other items required for check-in or embarkation. Please do not pack these items in any bags that will be checked with the airlines or Disney Cruise Line luggage service.
What is the policy concerning firearms?
Disney Cruise Line have a Zero Weapons Policy. Firearms (including ammunition, knives [including dive knives], swords, daggers or any other types of weapons are not allowed onboard under any circumstances. If a Guest has any of these or similar items in their baggage or on their person, they will be required to surrender the item(s) to port security until their return to port.