Old Key West Resort Essential Information

Leave your credit card details at check-in, and you can charge most things throughout WDW to your room card.
Leaving your credit card details also enables you to take advantage of express check-out .

If you want to request a certain room location, do so when you make the reservation. Requested locations may include: non-smoking, wheelchair accessible, on a certain floor. Requests, unless for medical reasons, are not guaranteed.

Luggage assistance when arriving and leaving is available at bell services.

You may check your luggage at the Front Desk even if your room is not ready, so that you may be free to enjoy the Walt Disney World Resort. A staff member will deliver them when your room becomes available.

After you check out, you may leave your luggage with Bell Services until you're ready to depart.

Purchase a refillable mug from Goods to Go, for reduced price drink refills for the duration of your stay.

Visit Conch Flats General Store for groceries, dry goods, snacks, sundries and beverages. The store is open daily from 7:00 a.m. until 11:00 p.m.

Charcoal grills and picnic tables are located at Miller's Road Pool, Turtle Pond Road Pool and Southpoint Pool. Charcoal is available for purchase at Conch Flats General Store.

There is an ATM located in the lobby.

The main pool is open from 10am - 10pm. These hours may vary seasonally. There are no lifeguards on duty.

Towels are provided at the pool for guest use.

There are laundry rooms located near each pool.

There is a laundry and dry-cleaning service available, price lists and bags can be found in your room.

There is a mailbox next to the General Store. Stamps are available from the General Store.

If you purchase anything at the four main parks, or Downtown Disney, you can have it delivered back to the resort for no charge. It will be available to pick up the next day at the resort shop.

There are ice and vending machines located at each bus stop.