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Grand Floridian Resort & Spa Concierge

Disney's Grand Floridian Resort & Spa (181 club-level rooms and suites) wows guests of its Royal Palm Club and Sugar Loaf Club with curbside and in-room check-in, plus a daily tea event in both lounges. The Royal Palm is located in the main lodge building, while Sugar Loaf is located in Sugar Loaf Key building.

Concierge level guests have the same room amenities as standard rooms, plus:

  • Staff available prior to and during your visit for reservations and vacation planning
  • Access to the exclusive Royal Palm Club or Sugar Loaf Club Concierge Lounge (depending on room location) featuring Continental breakfast, snacks and evening wine and cheese reception
  • Ability to participate in the Wildlife Discovery Excursion — an exclusive guided tour of Kilimanjaro Safaris® at Disney's Animal Kingdom® Theme Park — offered only to a limited number of Club Concierge-level Guests for an additional fee
  • Wireless High Speed Internet in Concierge Lounge

Concierge Offerings

Lounge location & opening hours -
Royal Palm Club -- 4th Floor, Main Building -- 7:00 am - 10:00 pm
Sugar Loaf Key Club -- Sugar Loaf Key Building -- 7:00 am - 10:00 pm


Grand Awakenings
7am - 10:30am
Fresh fruit, cereal, danish, muffins, hot drinks and juice.

Daily Delights
Chips, cookies, crudites.

Afternoon Tea
3pm - 4:30pm
Scones, pastries, cookies, fruit breads, trifle, tea & juice.

Twilight Refreshments
5pm - 7pm
Appetizers, cheese, wine, champagne.

Grand Indulgences
8pm - 10pm
Desserts, pastries, chocolate covered strawberries, cordials, hot drinks and juice.

All Day
7am - 10pm
Whole fresh fruit & beverages
Concierge Contact Details

Phone: 407-824-1775
Fax: 407-824-3461
Concierge Itinerary Planning Office
4401 Grand Floridian Way
Lake Buena Vista, FL. 32830
Please note - these are only to be used by guests who have reservations in a concierge room.

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