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Walt Disney World Resorts Concierge

Disney guests can get the ultimate resort experience at eight deluxe Walt Disney World hotels: Disney's Animal Kingdom Lodge, Disney's Beach Club Resort, Disney's BoardWalk, Disney's Contemporary Resort, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort, Disney's Wilderness Lodge and Disney's Yacht Club Resort.

Each concierge club offers a varied menu of special services, from custom itinerary planning to private lounge privileges including complimentary breakfast, wine-and-cheese tasting and dessert-and-cordial hours. All concierge resorts also offer the new Wildlife Discovery Excursion -- a Disney's Animal Kingdom private safari with an animal expert on board to answer guest questions.

"Whatever the request, we're here to say, 'yes,' " says Wilderness Lodge concierge manager Mark Newman. "We'll do anything within our power to pull strings and make it happen."

Requests honored through the years by concierge guests at all eight resorts include:

  • Setting the scene for marriage proposals and special anniversaries.
  • Searching local grocery and health-food stores for guests' special dietary needs.
  • Creating complete family vacation itineraries, including VIP and guided tours.
  • Sewing on buttons. Fresh-squeezing grapefruit juice. Shopping for gifts and souvenirs. Rearranging furniture in rooms and suites. Securing electronic cables and special batteries for guests' electronic equipment.

Available at *ALL* Disney Deluxe Resorts for Concierge Guests

  • Nightly Turndown Service
  • High Speed Internet Access (access fees apply)
  • Bathroom Amenities (shampoo, conditioner, hand/body lotion, bath & facial soap)
  • Complimentary Fax Assistance
  • Complimentary Health Club Access
  • 2 Adult-Size Spa Bathrobes (in-room use, additional robes can be requested)
  • Club Level Check-In from 7am - 10pm
  • Club Level Assistance from 7am - 10pm (tickets, dining, special events)
  • Advanced Itinerary Planning
  • Refreshments throughout the day in Concierge Lounges
  • Secured Key Access to Club Level Floors
  • USA Today Newspaper
  • Coffee Maker with Coffee & Tea Assortment
  • Iron and Board
  • Safe
  • Hair Dryer
  • Refrigerator - not stocked (available upon request at Disney's Grand Floridian Resort & Spa)
  • Library of Disney Movies at Concierge Desk
  • VCR and/or DVD Players in suites (upon request at Disney's Grand Floridian Resort & Spa)
  • CD/Clock Radios in Suites
  • Discovery Wildlife Excursion

Kilimanjaro Club at Disney's Animal Kingdom Lodge

Stone Harbor Club at Disney's Beach Club Resort

Regatta Club at Disney's Yacht Club Resort

The Innkeeper's Club at Disney's BoardWalk

14th floor Tower Club and the 12th floor Atrium Club at Disney's Contemporary Resort

Royal Palm Club and Sugar Loaf Club at Disney's Grand Floridian Resort & Spa

The King Kamehameha Club at Disney's Polynesian Resort

Old Faithful Club Concierge at Disney's Wilderness Lodge

Discovery Wildlife Excursion

Concierge-level Guests can deeper explore the Kilimanjaro Safaris attraction at Disney's Animal Kingdom® in the new Wildlife Discovery Excursion. Led by a seasoned safari guide and an animal expert, Wildlife Discovery Excursion takes Guests off the regular Kilimanjaro Safaris attraction path in a custom-designed, climate-controlled vehicle, stopping at special observation and photo areas throughout the 110-acres of forest and savannah.

The hour-long excursion costs $45 for each Guest - with a portion of the proceeds donated to the Disney Wildlife Conservation Fund.  Offered twice a day (Tuesday through Saturday) at 10am and 1pm.  Advanced reservations are required and all Guests must be at least 3-years old to participate. Reservations can be made through the Itinerary Planning Office at their resort. (Not included in Magic Your Way Packages)



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